{"id":2128,"date":"2021-07-07T13:03:38","date_gmt":"2021-07-07T18:03:38","guid":{"rendered":"https:\/\/projectmanagementacademy.net\/resources\/?p=2128"},"modified":"2021-07-27T15:10:40","modified_gmt":"2021-07-27T20:10:40","slug":"business-leaders-should-pay-attention-to-quality","status":"publish","type":"post","link":"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/","title":{"rendered":"Quality \u2013 Business Leaders and Project Managers Should Work Together to Increase the Quality of Their Products"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"Quality-for-Business-Leaders-and-Project-Managers\">Quality for Business Leaders and Project Managers<\/h2>\n\n\n\n<p>Every business leader wants a quality product yet defining \u201cquality\u201d can be overlooked or deemed something so obvious it is not worth the time to explain. Leaders need to pay attention to quality, and those driving the quality processes need to communicate in a way that resonates with the stakeholders. I have heard executives say, \u201cI don\u2019t get into the weeds, just get it done.\u201d Sadly, that is a common leadership perception issue and a frequent communication problem for project managers. <\/p>\n\n\n\n<p>As part of any project, the project manager must work with the team to plan how quality will be managed and embedded in the final deliverables. Project managers position quality assurance procedures within the build upfront, then use quality control procedures to check that the output is suitable for delivery to the customer. Sayings like \u201cquality built-in\u201d or the \u201c<a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/cost-of-quality-pmp\/\">cost of quality<\/a>\u201c refer to the project manager embedding quality processes and controls throughout the work.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n\n\n\n<p><strong>On this page:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/#Quality-for-Business-Leaders-and-Project-Managers\">Quality for Business Leaders and Project Managers<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/#Cost-of-Quality-in-Business\">Cost of Quality in Business<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/#Business-Leaders-Should-Focus-on-Quality\">Business Leaders Should Focus on Quality<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/#Direct-and-Indirect-Costs-of-Quality\">Direct and Indirect Cost of Quality<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/#Conclusion\">Conclusion<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-image\"><figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/e360-media.s3.amazonaws.com\/2021\/06\/22121647\/Ultimate-Data-Quality-Guide-Thumbnail-1-183x250-1.png\" alt=\"\" class=\"wp-image-1650\" width=\"137\" height=\"188\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-text-align-left\"><br><strong>Free Download: <\/strong><br><strong>The Ultimate Data Quality Guide<\/strong><\/p>\n\n\n\n<p><em>Learn about the 7 data quality<\/em><br><em> tools every project manager <\/em><br><em>should know!<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n\n\t\t\t\t\t<script>\n\t\t\t\t\t\thbspt.enqueueForm({\n\t\t\t\t\t\t\tportalId: 3294842,\n\t\t\t\t\t\t\tformId: \"337e0f3b-15f5-4cb5-9041-20ee1e2444ae\",\n\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777016785000-8351043532\",\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777016785000-8351043532\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Cost-of-Quality-in-Business\">Cost of Quality in Business<\/h2>\n\n\n\n<p>Generally, costs are lower when quality measures are built in from the beginning instead of having to go back and redo work that fails quality standards. According to the Harvard Business Review article <em>Creating a Culture of Quality by Ashwin Srinivasan and Bryan Kurey,<\/em> <a href=\"https:\/\/hbr.org\/2014\/04\/creating-a-culture-of-quality\">https:\/\/hbr.org\/2014\/04\/creating-a-culture-of-quality<\/a> \u201cA company with a highly developed culture of quality spends, on average, $350 million less annually fixing mistakes than a company with a poorly developed one.\u201d <\/p>\n\n\n\n<p>Any CEO wants to keep costs down. The preventative costs of the quality assurance process and testing are lower than the costs of rework or the cost of a customer rejecting a product. Additionally, quality can be a huge strategic differentiator in winning new customers and retaining existing customers, and therefore should be kept in mind by the highest levels of leadership.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Business-Leaders-Should-Focus-on-Quality\">Business Leaders Should Focus on Quality<\/h2>\n\n\n\n<p>Quality should not be ignored by leaders. When a project manager and others responsible are working through the quality measures in the process, leaders must keep in mind the broader impact on cost and brand that make quality efforts so strategic to the entire company. As a CEO, I take pride in the quality of the training we deliver. We are diligent about the materials we create for customers and the instructors we hire to represent our organization. We continuously monitor for areas to improve through customer surveys and feedback. <\/p>\n\n\n\n<p>The time and effort invested in continuous quality improvement benefits our customers and enhances our brand within the industry. \u00a0We set up control processes that monitor for issues and we are proactive when a potential issue is identified. \u00a0Quality is core to our strategy and maintaining our competitive edge. Quality is valued by all employees and leaders, and a shared priority for all.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Direct-and-Indirect-Costs-of-Quality\">Direct and Indirect Costs of Quality<\/h2>\n\n\n\n<p>The many direct and indirect costs of releasing a faulty product have far bigger strategic implications than the cost of prevention. The results can be potentially catastrophic for an organization. Before a product release, poor quality can lead to the erosion of customer confidence, the reduction of employee confidence, difficult conversations with unsatisfied customers, unproductive teams, and poor talent retention. <\/p>\n\n\n\n<p>When the leaders and employees believe in the product, the quality of it is a reminder of why the preventative costs are well worth it.\u00a0 I am personally embarrassed when a customer is not satisfied. I want to avoid that negative impact on my own reputation and the expense of poor quality. I suspect that other leaders agree.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Conclusion\">Conclusion<\/h2>\n\n\n\n<p>From a cost savings, company brand reputation, and leadership reputation standpoint, business leaders should be continuously and highly attuned to quality. Project managers should be thinking about broad implications when planning for quality and be consistently communicating to those leaders about quality.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>Studying for the PMP Exam?<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"https:\/\/projectmanagementacademy.net\/free-pmp-questions?cat=pmp-quality\" style=\"border-radius:20px;background-color:#366194\" target=\"_blank\" rel=\"noreferrer noopener\">Practice Questions on Quality<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p style=\"font-size:25px\"><strong>Upcoming PMP Certification Training &#8211; Live &amp; Online Classes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><table class=\"table table-striped table-bordered table-responsive-sm font-md mt-5 mb-0 d-none d-md-table\"><tr><td>Name<\/td><td>Date<\/td><td>Place<\/td><td><\/td><\/tr><\/table>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"BlogPosting\",\n  \"mainEntityOfPage\": {\n    \"@type\": \"WebPage\",\n    \"@id\": \"https:\/\/projectmanagementacademy.net\/resources\/blog\/business-leaders-should-pay-attention-to-quality\/\"\n  },\n  \"headline\": \"Quality \u2013 Business Leaders and Project Managers Should Work Together to Increase the Quality of Their Products\",\n  \"description\": \"Project Management Academy CEO, Jason Cassidy, believes that business leaders and project managers both need to speak the language of quality.\",\n  \"image\": \"https:\/\/e360-media.s3.amazonaws.com\/2021\/07\/07125918\/Project-Management-Quality.jpg\",  \n  \"author\": {\n    \"@type\": \"Person\",\n    \"name\": \"Jason Cassidy, CEO of Education 360\"\n  },  \n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"Project Management Academy\",\n    \"logo\": {\n      \"@type\": \"ImageObject\",\n      \"url\": \"https:\/\/projectmanagementacademy.net\/images\/icon\/logo_pma.svg\"\n    }\n  },\n  \"datePublished\": \"2021-07-07\",\n  \"dateModified\": \"2021-07-08\"\n}\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Quality for Business Leaders and Project Managers Every business leader wants a quality product yet defining \u201cquality\u201d can be overlooked or deemed something so obvious it is not worth the time to explain. Leaders need to pay attention to quality, and those driving the quality processes need to communicate in a way that resonates with [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":2136,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[13,4],"tags":[],"class_list":["post-2128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pmp-quality","category-project-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - 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