{"id":293,"date":"2021-03-03T14:12:00","date_gmt":"2021-03-03T19:12:00","guid":{"rendered":"https:\/\/projectmanagementacademy.net\/resources\/?p=293"},"modified":"2022-09-01T13:03:11","modified_gmt":"2022-09-01T18:03:11","slug":"put-the-user-first-true-value-of-user-stories","status":"publish","type":"post","link":"https:\/\/projectmanagementacademy.net\/resources\/blog\/put-the-user-first-true-value-of-user-stories\/","title":{"rendered":"Put the User First: True Value of a User Story"},"content":{"rendered":"\n<p>In marketing, best practice is to understand your customer to make an emotional connection leading to brand loyalty. In sales, the customer relationship is paramount; lose that trust and you lose business. In project management, the customer\u2019s needs should be paramount, but sadly are often lost in the cacophony of voices from various stakeholders. Project Managers can enjoy more successful project outcomes and yes even \u201crepeat business\u201d when they put the user first. The User Story tool is a great way to ensure all team members have a shared understanding of the work at hand.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>On this page:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/put-the-user-first-true-value-of-user-stories\/#user-story-defined\">User Story Defined<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/put-the-user-first-true-value-of-user-stories\/#user-story-creation\">User Story Creation<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/put-the-user-first-true-value-of-user-stories\/#project-management-context\">User Story in Project Management Context<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/put-the-user-first-true-value-of-user-stories\/#learn-more\">Learn More<\/a><\/li><\/ul>\n<\/div>\n<\/div>\n\n\n\n<!--more-->\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\" style=\"background-color:#f3fbff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"600\" src=\"https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course.jpg\" alt=\"Free Course on Emotional Intelligence\" class=\"wp-image-6604\" srcset=\"https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course.jpg 720w, https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course-300x250.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\" id=\"block-eef25254-e22e-41f6-826b-cab064e3d095\"><strong>Free Emotional Intelligence PDU<\/strong><\/p>\n\n\n\n<p id=\"block-14690051-2796-4b03-bcb7-95d54bd01fcd\"><em>Develop your Emotional Intelligence as well as your team members in this Free PDU Course!<\/em><\/p>\n\n\n\n\t\t\t\t\t<script>\n\t\t\t\t\t\thbspt.enqueueForm({\n\t\t\t\t\t\t\tportalId: 3294842,\n\t\t\t\t\t\t\tformId: \"9513deed-dab2-44ea-a7fb-33297ddc13b6\",\n\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776535265000-2092395090\",\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776535265000-2092395090\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"user-story-defined\">User Story Defined<\/h2>\n\n\n\n<p>The \u201cUser Story\u201d is most commonly associated with the Agile project management methodology. Using input from the customer (or the product owner, as representative of the customer\u2019s voice), the team breaks <a href=\"https:\/\/www.agilealliance.org\/glossary\/user-stories\/#q=~(infinite~false~filters~(postType~(~'page~'post~'aa_book~'aa_event_session~'aa_experience_report~'aa_glossary~'aa_research_paper~'aa_video)~tags~(~'user*20stories))~searchTerm~'~sort~false~sortDirection~'asc~page~1)\" target=\"_blank\" rel=\"noreferrer noopener\">work into functional increments called \u201cUser Stories.\u201d<\/a> Rather than a generic statement that summarizes the overall project effort, each increment, or User Story, provides a clear line of sight into the what and why of a piece of work. Ideally, each <a href=\"https:\/\/www.agilealliance.org\/glossary\/user-stories\/#q=~(infinite~false~filters~(postType~(~'page~'post~'aa_book~'aa_event_session~'aa_experience_report~'aa_glossary~'aa_research_paper~'aa_video)~tags~(~'user*20stories))~searchTerm~'~sort~false~sortDirection~'asc~page~1)\" target=\"_blank\" rel=\"noreferrer noopener\">implemented User Story contributes to the overall value<\/a> of the product.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/f.hubspotusercontent40.net\/hubfs\/3294842\/User%20Stories%201.png\" alt=\"User Stories 1\"\/><\/figure>\n\n\n\n<p>The User Stories need to be accessible to the team members, whether in a shared office space or working virtually. To that end, teams can use index cards or sticky notes to post User Stories in a shared physical space or leverage a project management software that mimics the \u201cpost-it\u201d nature of focused information that can be organized and moved as needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"user-story-creation\">User Story Creation<\/h2>\n\n\n\n<p>No special training is needed to write a User Story, but for it to help your project team, the stories should reflect a proven three-part formula: Who, What, Why. You can think of it as <a href=\"https:\/\/blog.easyagile.com\/how-to-write-good-user-stories-in-agile-software-development-d4b25356b604\" target=\"_blank\" rel=\"noreferrer noopener\">an equation<\/a>:<\/p>\n\n\n\n<p class=\"has-text-align-center\">&nbsp;<em>As a &lt;type of user&gt;, I want &lt;some feature&gt; so that &lt;some reason&gt;<\/em><\/p>\n\n\n\n<p>For others, it may help to think of it as more of a <a href=\"https:\/\/www.scrumdesk.com\/how-to-write-a-requirement-in-a-user-story-format-correctly\/\" target=\"_blank\" rel=\"noreferrer noopener\">fill-in-the-blank statement<\/a>:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>As a&nbsp;someone<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>I want&nbsp;something<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>so I can have a value.<\/em><\/p>\n\n\n\n<p>What all User Stories must have is a focus on the Customer. As in Marketing and Sales, Project Management is also about creation of value for the customer. The User Story is a means to keep that value at the front of all work.<em>&nbsp;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\n<p><strong><em><span style=\"font-size: 18px;\">User Story Answers Three Vital Questions <\/span><\/em><\/strong><\/p>\n<\/td><\/tr><tr><td>\n<p style=\"text-align: center;\"><strong><em><span style=\"font-size: 22px; color: #e36c0a;\">WHO<\/span><\/em><\/strong><\/p>\n<\/td><td>\n<p>As a &lt;type of user&gt;<\/p>\n<\/td><td>\n<p>Who is the user?<\/p>\n<\/td><td>\n<p><em>As a&nbsp;someone<\/em><\/p>\n<\/td><\/tr><tr><td>\n<p style=\"text-align: center;\"><strong><em><span style=\"font-size: 22px; color: #e36c0a;\">WHAT<\/span><\/em><\/strong><\/p>\n<\/td><td>\n<p>I want &lt;some feature&gt;<\/p>\n<\/td><td>\n<p>What are we building?<\/p>\n<\/td><td>\n<p><em>I want&nbsp;something<\/em><\/p>\n<\/td><\/tr><tr><td>\n<p style=\"text-align: center;\"><strong><em><span style=\"font-size: 22px; color: #e36c0a;\">WHY<\/span><\/em><\/strong><\/p>\n<\/td><td>\n<p>so that &lt;some reason&gt;<\/p>\n<\/td><td>\n<p>Why are we building it?<\/p>\n<\/td><td>\n<p><em>so I can have a value.<\/em><\/p>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>User Stories should be \u201cdigestible\u201d &#8211; a single thought built on the value to the customer. The <a href=\"https:\/\/www.scrumdesk.com\/how-to-write-a-requirement-in-a-user-story-format-correctly\/\" target=\"_blank\" rel=\"noreferrer noopener\">ScrumDesk provides great tips<\/a> for effective User Stories including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Remove unnecessary words that do not add information value.<\/li><li>Identify the&nbsp;user explicitly. (\u201cUser\u201d does not capture who work if for)<\/li><li>Keep it simple. More words do not add clarity.<\/li><li>Keep it small so that it can realized by 3-5 days including tests, documentation, etc.<\/li><\/ul>\n\n\n\n<p>The challenge of writing User Stories is not in identifying the value (hopefully!) but in keeping it a clean, straightforward, and simple as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>Studying for the PMP Exam?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"https:\/\/projectmanagementacademy.net\/free-pmp-questions\" style=\"border-radius:2px;background-color:#366194\" target=\"_blank\" rel=\"noreferrer noopener\">PMP Practice Questions<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"project-management-context\">User Story in Project Management Context<\/h2>\n\n\n\n<p>Much has been written about User Stories as a tool within the Agile methodology. In the very informative \u201c<a href=\"https:\/\/www.pmi.org\/learning\/library\/agile-pm-requirements-test-case-6306\" target=\"_blank\" rel=\"noreferrer noopener\">Agile project management with formal requirements and test case management<\/a>\u201d conference paper available on the Project Management Institute site, author McKenrick states:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Agile product development with Scrum is based on completing a set of User Stories within a time-box called a Sprint<\/em><\/li><li><em>A User Story belongs to zero or one Sprint<\/em><\/li><li><em>A User Story has attributes such as Title and Description <\/em><\/li><li><em>The state of the User Story will normally transition from Not Started to In Progress to Done. <\/em><\/li><li><em>All User Stories are required to have a Design Review before it is done and a Done Review after it is done. <\/em><\/li><\/ul>\n\n\n\n<p>It is important to note that User Stories are not a Feature nor a Task. User Stories bring forward the <a href=\"https:\/\/blog.easyagile.com\/how-to-write-good-user-stories-in-agile-software-development-d4b25356b604\" target=\"_blank\" rel=\"noreferrer noopener\">context and perspective of the human customer into the development<\/a> cycle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"learn-more\">Learn More<\/h2>\n\n\n\n<p>Regardless of your role within an Agile project environment, it is critical to understand the purpose of User Stories and how they fit within the overall workflow. In the <a href=\"https:\/\/projectmanagementacademy.net\/agile-fundamentals\" target=\"_blank\" rel=\"noreferrer noopener\">Agile Fundamentals workshop<\/a> from the Project Management Academy, you will learn h<span style=\"color: #212529;\">ow to write better requirements using user stories and acceptance criteria that best represent the voice of the customer. <\/span><\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p style=\"font-size:25px\"><strong>Upcoming PMP Certification Training &#8211; Live &amp; Online Classes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><table class=\"table table-striped table-bordered table-responsive-sm font-md mt-5 mb-0 d-none d-md-table\"><tr><td>Name<\/td><td>Date<\/td><td>Place<\/td><td><\/td><\/tr><\/table>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>In marketing, best practice is to understand your customer to make an emotional connection leading to brand loyalty. In sales, the customer relationship is paramount; lose that trust and you lose business. In project management, the customer\u2019s needs should be paramount, but sadly are often lost in the cacophony of voices from various stakeholders. Project [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1264,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6,4],"tags":[],"class_list":["post-293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile","category-project-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - 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