{"id":391,"date":"2019-04-24T14:12:00","date_gmt":"2019-04-24T19:12:00","guid":{"rendered":"https:\/\/projectmanagementacademy.net\/resources\/?p=391"},"modified":"2022-09-01T10:43:07","modified_gmt":"2022-09-01T15:43:07","slug":"behaviors-to-master-when-communicating-with-senior-management","status":"publish","type":"post","link":"https:\/\/projectmanagementacademy.net\/resources\/blog\/behaviors-to-master-when-communicating-with-senior-management\/","title":{"rendered":"Behaviors to Master When Communicating with Senior Management"},"content":{"rendered":"\n<p>As a project management consultant, I frequently work with senior managers at the Director level and above. Currently, I am reporting to two C-level executives \u2013 the Chief Operating Officer of the consulting firm for whom I consult, and the Chief Technology Officer of the company where I am embedded. Three, actually, if you count the VP who I am dotted-line reporting to on a particular cloud project. Over time, I realized there is a particular set of behaviors I needed to master in order to <a href=\"https:\/\/www.pmi.org\/learning\/library\/managing-communications-effectively-efficiently-5916\">communicate more efficiently and effectively<\/a>.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>On this page:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/behaviors-to-master-when-communicating-with-senior-management\/#Speak-Using-Senior-Management-Terms,-Not-Yours\">Speak Using Senior Management Terms, Not Yours<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/behaviors-to-master-when-communicating-with-senior-management\/#Master-Behaviors-When-Communicating-with-Senior-Management\">Master these Behaviors When Communicating with Senior Management<\/a><\/li><li><a href=\"https:\/\/projectmanagementacademy.net\/resources\/blog\/behaviors-to-master-when-communicating-with-senior-management\/#Summary\">Summary<\/a><\/li><\/ul>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\" style=\"background-color:#f3fbff\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"600\" src=\"https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course.jpg\" alt=\"Free Course on Emotional Intelligence\" class=\"wp-image-6604\" srcset=\"https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course.jpg 720w, https:\/\/e360-media.s3.amazonaws.com\/2022\/09\/01094754\/Emotional-Intelligence-Free-PDU-Course-300x250.jpg 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\" id=\"block-eef25254-e22e-41f6-826b-cab064e3d095\"><strong>Free Emotional Intelligence PDU<\/strong><\/p>\n\n\n\n<p id=\"block-14690051-2796-4b03-bcb7-95d54bd01fcd\"><em>Develop your Emotional Intelligence as well as your team members in this Free PDU Course!<\/em><\/p>\n\n\n\n\t\t\t\t\t<script>\n\t\t\t\t\t\thbspt.enqueueForm({\n\t\t\t\t\t\t\tportalId: 3294842,\n\t\t\t\t\t\t\tformId: \"9513deed-dab2-44ea-a7fb-33297ddc13b6\",\n\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777016785000-4408669507\",\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777016785000-4408669507\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Speak-Using-Senior-Management-Terms,-Not-Yours\">Speak Using Senior Management Terms, Not Yours<\/h2>\n\n\n\n<p>When project managers communicate we tend to talk in terms of Gantt charts or dependencies, and use jargon like finish-to-start, float and lag. (Or in Agile, sprints and velocity.)<\/p>\n\n\n\n<p>While all those terms are good and necessary for us to communicate with each other, they are not necessarily what senior management wants to hear. While we are focused on our project or projects, senior management is focused on the portfolio of projects and programs, creating strategic advantages, \u201cmaking numbers,\u201d innovation, growing the market, and exploiting competitive advantages just to name a few. The bottom line \u2013 to use a management term \u2013 is you need to communicate to senior management using <em>their <\/em>terms, not yours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Master-Behaviors-When-Communicating-with-Senior-Management\">Master Behaviors When Communicating with Senior Management<\/h2>\n\n\n\n<p>What follows is a list of behaviors I\u2019ve learned we should master when communicating with senior management:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Communicate clearly and effectively<\/strong>. It\u2019s not just a slogan to put on your LinkedIn page. Management needs clarity. If you\u2019re writing a report for management, think several levels up. The last thing you want them to say is \u201cI don\u2019t understand what this is in reference to.\u201d Or even worse, \u201cThis has poor grammar and misspellings.\u201d You have spell checkers \u2013 use them. And\/or get someone whose opinion you trust to review your reports before you share them.<\/li><li><strong>Put yourself in their place<\/strong>. Think about the things that matter to them and when you approach them, understand they don\u2019t want to hear about line 140 in your Gantt chart. Not unless, there is a reason to go down that road, e.g., there is some risk or benefit involved.<\/li><li><strong>Keep your meetings brief<\/strong>. I rarely, if ever, get more than 30 minutes with a senior manager. And even then, at best it\u2019s once a week. So, make sure you are prepared with what you want to say or show. They have very little time for extra words or for you to explain the problem they already understand. Tell them what you\u2019d do about it. They are tremendously busy and if you can make their 30-minute meeting into a 15-minute one, so much the better.<\/li><li><strong>Know exactly what they want &#8211; and deliver it<\/strong>. As part of my role, I have to provide the portfolio on a spreadsheet every two weeks. Yes, it\u2019s also in an electronic dashboard. But current management loves Excel, because they love pivot tables and sorting. They also prefer the spreadsheet to have no variation in font, scrolling, etc. from reporting period to reporting period. So, I make sure while I\u2019m checking for content, an admin is double-checking for spelling, grammar, etc. These things matter.<\/li><li><strong>Metrics<\/strong>. Management loves things they can measure. \u201cHow am I doing now compared to how I was doing yesterday?\u201d \u201cIs the project on schedule and budget?\u201d Don\u2019t just say it \u2013 prove it.<\/li><li><strong>Less is more<\/strong>. I have lost count of the number of times my proud PowerPoints were trimmed down from 8 slides to 4 slides, and ultimately from 2 to barely 1. Keep it concise. The report you\u2019re turning in might be part of a larger report being consolidated and your manager might have less time to report to <em>their <\/em> When in doubt, see the third bullet.<\/li><li><strong>No jokes<\/strong>. Managers, collectively, don\u2019t have a sense of humor. Individually they might. But they are worried about one thousand things and your project is just one of them. And unless you are very senior, it is not necessarily <em>the <\/em>project they worry about.<\/li><li><strong>Accept negative feedback graciously<\/strong>. Some of these bosses are really tough. But if they give you feedback about your performance or how you handle yourself with a customer, listen without being defensive.<\/li><li><strong>Make them look good<\/strong>. Whether you\u2019re working full-time or as a consultant, they hire you for one reason \u2013 results. When they can go in front of their bosses and say, \u201cThis project is finished\u201d, or \u201cWe know where the risks are and have mitigated them\u201d, they are very happy.<\/li><li><strong>Don\u2019t expect unconditional love<\/strong>. I heard a consultant say that once to a group. His name is Alan Weiss and he knows a thing or two about consulting and gets the job done. If you work for an organization who celebrates success, good for you. If you don\u2019t, you\u2019ll need to find your reward in your paycheck and in a job well done.<\/li><li><strong>Stand your ground<\/strong>. Management \u2013 good management &#8211; isn\u2019t looking for yes men\/women or someone who cowers. You need to state your case clearly, own up when you make a mistake and back up your arguments professionally.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Summary\">Summary<\/h2>\n\n\n\n<p>In conclusion, I\u2019m not saying you should abandon your Gantt charts and risk registers. Use those to communicate with your peers and, if they want to see them, senior management. But understand senior management is thinking about things from a different perspective than you are typically. And the better you understand this perspective and what they need, the more successful you\u2019ll be in the long run.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\"><strong>Studying for the PMP Exam?<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" href=\"https:\/\/projectmanagementacademy.net\/free-pmp-questions\" style=\"border-radius:2px;background-color:#366194\" target=\"_blank\" rel=\"noreferrer noopener\">PMP Practice Questions<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p style=\"font-size:25px\"><strong>Upcoming PMP Certification Training &#8211; Live &amp; Online Classes<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><table class=\"table table-striped table-bordered table-responsive-sm font-md mt-5 mb-0 d-none d-md-table\"><tr><td>Name<\/td><td>Date<\/td><td>Place<\/td><td><\/td><\/tr><\/table>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a project management consultant, I frequently work with senior managers at the Director level and above. Currently, I am reporting to two C-level executives \u2013 the Chief Operating Officer of the consulting firm for whom I consult, and the Chief Technology Officer of the company where I am embedded. Three, actually, if you count [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1784,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-training-and-development"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - 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