Conflict Management

It is essential for every good team to experience productive conflict to enhance the overall effectiveness of the team. However, it is even more essential that the conflict is managed well when it occurs. This course will provide students with a solid foundation of how to approach managing conflict in project teams and offers useful conflict resolution techniques which can be implemented by both managers and team members.

How You Will Benefit

This course will provide an insightful discussion of how conflict can be viewed as an asset for teams, rather than a burden, when seen as a way to elicit creative solutions to problems. Students will gain an understanding of why it is so important for conflicting parties to resolve disputes without intervention by management and how this encourages diversity of ideas in the workplace.

What You Will Learn

In this course you will learn the basics of conflict management including:

• Definitions of Conflict and Conflict Management
• Traditional and Modern Views of Conflict and How They Shape Organizations
• How Conflict Plays a Role in the Stages of Team Development
• Factors Which Affect Responses to Conflict
• Top Causes for Conflict on a Project
• Different Techniques for Resolving Conflict and When it is Appropriate to Apply Them

Who Should Attend

This course is intended for anyone working in a team environment looking for a better understanding of how to approach conflict from a positive perspective or as a technique for achieving better brainstorming results.

Format

Video-on-demand; includes 6-months digital access to all training materials.

Duration / PDU Value

This course has been approved by PMI for 1.5 PDUs.

Outline

Introduction

• Conflict Management Overview
• Conflict Management versus Conflict Resolution
• Benefits of Conflict

Conflict Overview

• What is Conflict?
• Views of Conflict – Traditional vs. Modern

Who is in Conflict?

• Conflict Between Individuals of Groups
• When and How Conflict Occurs

The Tuckman Model

• Stages of Team Development

Conflict Reactions and Responses

• Types of Reactions to Conflict
• Factors Affecting Responses to Conflict

Project Conflict Management

• Top Seven Causes of Conflict on a Project
• Conflicts from a Project Perspective

How do you Manage Conflicts?

• Useful Strategies
• Approaches for Dealing with Conflict

Conflict Resolution Techniques

• Withdraw/Avoid
• Smooth/Accommodate
• Forcing
• Compromise
• Collaborate
• Competing

Summary