Conflict Management

It is essential for every good team to experience productive conflict to enhance the overall effectiveness of the team. However, it is even more essential that the conflict is managed well when it occurs. This course will provide students with a solid foundation of how to approach managing conflict in project teams and offers useful conflict resolution techniques which can be implemented by both managers and team members.

How You Will Benefit

This course will provide an insightful discussion of how conflict can be viewed as an asset for teams, rather than a burden, when seen as a way to elicit creative solutions to problems. Students will gain an understanding of why it is so important for conflicting parties to resolve disputes without intervention by management and how this encourages diversity of ideas in the workplace.

What You Will Learn

In this course you will learn the basics of conflict management including:

Definitions of Conflict and Conflict Management
Traditional and Modern Views of Conflict and How They Shape Organizations
How Conflict Plays a Role in the Stages of Team Development
Factors Which Affect Responses to Conflict
Top Causes for Conflict on a Project
Different Techniques for Resolving Conflict and When it is Appropriate to Apply Them

Who Should Attend

This course is intended for anyone working in a team environment looking for a better understanding of how to approach conflict from a positive perspective or as a technique for achieving better brainstorming results.