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Emotional Intelligence

The role of the Project Manager is moving away from being a rigid process director to one of a servant leader, who is not only invested in project outcomes but also the development of the team. This can be accomplished by possessing high levels of Emotional Intelligence (E.Q.) and an understanding of how to help team members develop their own Emotional Intelligence. Research suggests teams and leaders who have high E.Q. are more likely to carry out successful projects.

How You Will Benefit

This course will provide a solid foundation of the importance of Emotional Intelligence to leaders and project teams, as well as offer ways in which E.Q. can positively influence project management processes. Students will also have an opportunity to learn strategies to develop their Emotional Intelligence and apply those strategies in a case study.

What You Will Learn

In this course students will gain a high-level understanding of Emotional Intelligence and other key topics including:

  • Definition of Emotional Intelligence or E.Q.
  • Understand the Four Skills of E.Q.
  • The Importance of Emotional Intelligence to Project Management
  • Five Key Strategies for Developing Emotional Intelligence
  • Application of Lessons Learned in E.Q.

Who Should Attend

This course is intended for anyone looking to further their understanding of Emotional Intelligence in order to become a better manager, leader, team member and colleague.


Video-on-demand; includes 6-months digital access to all training materials.

Duration / PDU Value

This course is worth 1 PDU hours.


What is Emotional Intelligence?

  • Emotional Intelligence Defined
  • Four Dimensions of Emotional Intelligence
    • Self-Awareness
    • Self-Management
    • Social Awareness
    • Relationship Management

What Emotional Intelligence is Not

  • Common Confusions with Emotional Intelligence
  • I.Q. versus E.Q.

The Importance of Emotional Intelligence

  • The Business Case for Emotional Intelligence
  • Evidence in Recruitment Efforts
  • Emotional Intelligence and Business Strategy
  • E.Q. Perspective from a Business Leader
  • Application of Emotional Intelligence in Project Work

Developing Your Emotional Intelligence

  • Five Strategies for Developing E.Q.
  • Additional Reading and Resources
  • Case Study
Emotional Intelligence
Emotional Intelligence
Video on Demand
1 PDU hours
$49 USD
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Provider ID #3348
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