ITIL Foundation Certification Training

ITIL Foundation is the first step in The Information Technology Infrastructure Library (ITIL) training, which is the most widely adopted framework for IT Service Management in the world today. Project Management Academy's ITIL Foundation Certification training is designed to introduce IT professionals to the best ITIL practice framework. In this course you will be provided with ITIL fundamental knowledge including key concepts and terminology, the five stage lifecycle structure, and core processes that will help improve IT productivity and customer satisfaction. Our ITIL Foundation training course will also prepare you to pass the ITIL Foundation Certification exam, a certification that grants you the opportunity to take on leadership roles and advance your IT career!

Register today and equip yourself with the tools and knowledge necessary to deliver valuable and high quality services to your organization.

3-Day ITIL Training Course

Here are a few of the many benefits you will receive by taking our ITIL Foundation training:

• 3-Day Instructor-led course, taught via Webinar
• 100% Money-Back Guarantee
• Guaranteed to run on dates listed
• Print copy of all course materials (binder)
• ITIL Training Exercises
• Online practice questions
• Realistic (40-question) mock ITIL exam

What You Will Learn

• ITIL key concepts, terminology, and historical milestones
• The five stage lifecycle structure and the relationships between the stages
• The core processes that make up each lifecycle stage
• The value ITIL provides to a business
• How ITIL aligns with the characteristics of high-performing service providers

How You Will Benefit

• Obtain the knowledge needed to pass the ITIL Foundation Certification exam
• Gain a basis of knowledge of the important principles that go into improving IT operations
• Implement the ITIL framework to ensure a standard approach to service management
• Improve the interaction and relationship with customers
• Coordinate delivery of goods and services across the value network
• Optimize and reduce cost

Who Should Attend ITIL Foundation Training

This course is intended for individuals who wish to obtain their ITIL Foundation credential. There are no prerequisites to take this course or the ITIL exam. Our ITIL Foundation certification training course is designed to give you a basic understanding of the ITIL framework and how it can be applied to enhance IT service management within your organization.

Format

Virtual Classroom: 3 days of web-based eLearning with a live instructor. You will also receive a print version of the ITIL Foundation training materials (course binder) and 6-months access to our online training portal.

Video-On-Demand: Video-on-demand with online ITIL Foundation training portal, community interaction and practice exams. This includes 6-months digital access to all training materials.

In-House: If you have 10 or more employees seeking ITIL Foundation training, we will deliver the course at your facility (or another location in your area, if you prefer). The training can be scheduled during any three consecutive days of your choosing.

Duration

3 days (from 9:00 AM to 6:00 PM)

ITIL Foundation Certification Course Outline

• Introduction
• Service Management as a Practice
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement (CSI)
• Review
• ITIL Foundation Mock Exam

100% Money-Back Pass Guarantee

We stand behind our product. Unlike other companies, we provide a true 100% Money-Back Guarantee. Our promise is simple:

• You must attend the entire course and complete one full-length (40-question) timed practice exam from our online training portal.
• If you do not pass the ITIL exam in three attempts, we will refund your entire course tuition, provided that all attempts occurred within 120 calendar days of your course completion date.

All we ask in return is that you study hard and take full advantage of the study aids we provide.

ITIL Foundation Training Locations

Virtual Classroom courses are conducted with a live instructor via a Webinar.