Root Cause Analysis - The Essential Tools

Popular approaches to consulting and problem-solving come and go, but root cause analysis never goes out of style. It’s inevitable at some point your stakeholders will need insight into what is causing the business pain. Having a variety of approaches in your repertoire to facilitate the discussion will not only shed light on possible root causes, but will also engage stakeholders, promote ownership, and enhance perspective for more critical thinking and better problem solving.

How You Will Benefit

Students will gain insights into why and how Root Cause Analysis can make an impact both before a project begins and as it progresses. The various tools discussed in this course will help solve problems encountered during risk, quality, integration, and stakeholder processes, as well as during pre-project planning. These valuable tools will play a critical role in ensuring project success.

What You Will Learn

In this course you will learn key concepts for root cause analysis including:

• Identifying the various types of root cause analysis tools
• Selecting the best application of root cause analysis tools for each situation
• Utilizing root cause analysis tools to solve business problem

Who Should Attend

This course is intended for all members of a team or organization who are interested in learning skills to effectively use root cause analysis as a way of solving organizational problems.

Format

Video-on-demand; includes 6-months digital access to all training materials.

Duration / PDU Value

This course is worth 2.5 PDU hours.

Outline

Introduction

Overview of Root Cause Analysis (RCA)

Overview of the Various Root Cause Analysis Tools

Detailed Review of RCA Tools

• 5 Whys
• Pareto Chart
• Scatter Diagram
• Mind Map
• Fishbone Diagram
• Process Diagram
• Interrelationship Diagram

Conclusion