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Sample PMP Questions on Quality Management

Project Management Academy's sample PMP questions on quality management are based on relevant A Guide to the Project Management Body of Knowledge (PMBOK® Guide) topics. Below you will find 10 PMP exam questions on quality management to help prepare you for the PMP exam. Upon completion please enter your information in the fields below to access the results and complete explanations.

1. When should the process Manage Quality be conducted?

A. During project initiation and planning
B. Continuously throughout the project life cycle
C. When performing audits during executing
D. Upon closing of the project as part of lessons learned

2. What is the best description of a Pareto diagram?

A. A plot of results over time
B. A histogram showing the frequency of occurrence and the category of an identified cause
C. A plot of group average and groups
D. A histogram, frequency of occurrence, and range

3. Correctness of deliverables is a good way to describe ________.

A. High grade
B. Completed deliverables
C. Verified deliverables
D. Technical specifications

4. Who defines quality, according to the modern quality management approach?

A. Quality metrics are defined by engineering
B. The project quality assurance lead
C. The executive team
D. The customer

5. Which of the following tools is best for trend analysis?

A. Pareto diagram
B. Scatter chart
C. Fishbone diagram
D. Control chart

6. You are planning the quality process and want to consider all aspects, such as which charts/graphs to use or what metrics to measure against. What is an additional concern when planning quality?

A. Cause and Effect
B. Benchmarking
C. Cost of Quality
D. Cost Benefits Analysis

7. Your team has discovered an issue during testing and the resolution is proving to be very challenging. They have unsuccessfully tried many different approaches to fix the issue, however, you notice their approach to fixing the issue has been haphazard and ineffective (let's see what happens if we change this factor). What would be your best advice to the team?

A. Use a scatter diagram to document the factors causing the outcome
B. First determine the root cause of this issue using the Ishikawa approach
C. Monitor the results through the use of control charts to determine the trend and where the process may be going out of control
D. Plot the results of all the changed factors using the Pareto Diagram approach

8. Dave is a project manager working in the food packaging industry. Dave is performing quality control and wants to rank order the frequency of conveyor delay and container defects. Which of the following tools or techniques should he utilize?

A. Control Chart
B. Gantt Chart
C. Pareto Chart
D. Cause-and-effect diagram

9. An Ishakawa or fishbone chart is a type of:

A. Cause and effect diagram
B. Control chart
C. Histogram
D. Scatter diagram

10. You are performing structured independent reviews to ensure compliance with the project's quality policies and procedures. Which of the following is true about the process this describes?

A. It is the process of monitoring and recording results of executing the quality activities to assess performance.
B. It identifies causes of poor process or product quality and recommends action to eliminate them.
C. It is performed throughout the project.
D. It ensures appropriate quality standards and operational definitions are used.
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